Jan 31, 2019 - By Noreen T. M.

New channel moderation tools are now live in chat

Channel Mods, let’s chat.

The work you do — from moderating chat to helping new viewers get up to speed with a channel — plays a crucial role in making Twitch a more welcoming place. We see you and everything you do to support the communities you love.

Your skills are top notch, but we want to give you the support you deserve to do your jobs even better and more easily. Today we’re doing that by introducing new moderator tools built right into chat. You might remember that we announced this at last year’s TwitchCon — and it’s available now! On your channel, or on channels you moderate, you’ll now see channel-specific details about each user in chat that will help you make more informed moderation decisions without leaving Twitch.

How Does It Work?

Starting today, you can click a username in chat or use the new /user chat command to open a person’s profile card. From there, you’ll be able to:

  • Share channel-specific comments about your moderation choices: you can explain why you did or didn’t take a moderation action and collaborate with your fellow mods without leaving Twitch.

  • See when they made their account: you’ll know at a glance if someone has been around for a while or if they’re using a brand new account.

  • View the user’s channel-specific chat, timeout, and ban history: when you’re on the fence about taking moderation actions, you can check whether someone generally brings a positive or not-so-positive attitude to the channel.

And we’re just getting started. We’re going to continue supporting channel moderators by making updates based on your feedback, so let us know how to make these tools the most useful for you. Last December we updated chat so you can delete a single message without timing out the user who sent it, and earlier this month we put all the settings that channel moderators can control on a single settings page. Keep an eye out for more updates throughout 2019.

We’re inviting the entire Twitch community to join us in thanking all the channel mods who give back to their communities every day. To kick things off, check out what these streamers had to say about their channel mods.

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